How can we Help?

  • How do I lodge a safety concern?

    Health and Safety underpins all aspects of our business. We value the Health and Safety of our people, our partners, our contractors, our suppliers and our community, which we serve every day.

    If you notice anything relating to Enable that could be a Health and Safety issue, please let us know immediately by filling in the form on this page  or call us on: 0800 4 FIBRE (0800 434 273)

  • I'd like to make a complaint

    Enable is committed to providing a high level of customer service.

    If you feel that we have let you down in some way please complete the Message Us form on the right side of this page.

    Our complaints process is outlined here

     

  • I’m having problems with my fibre broadband

    Contact your broadband retailer directly so they can diagnosis the issue. If it is an issue with our network they will then lodge the issue with us.

  • I want to connect to fibre broadband

    Great! It’s simple to connect, just contact your favourite broadband retailer and they can discuss the options with you. You can find further information here

  • Will it cost me to get fibre installed at my home?

    We (Enable) offer FREE residential installations, no matter how long your driveway is. However, please be aware that some retailers may charge for the installation of their equipment so it is best to check with your preferred retailer when you go to switch to fibre broadband. 

  • Will I have to rewire my home?

    No. You can enjoy fibre broadband with your current home wiring. However if you are re-building or renovating it is a perfect time to future proof your home by following our wiring guide

CONTACT US

  • 0800 4 Fibre (434 273)

    Business hours support: 8.30am – 5pm, Monday to Friday
    Major fibre fault support: 24 hours, 7 days

  • Our address

    Enable House, 2nd Floor
    106 Wrights Road, Addington, Christchurch

    PO Box 9228, Tower Junction
    Christchurch 8149