While each home installation is different we try to make this process as easy for you as possible.
Once you have ordered your fibre broadband service from your retailer and all required consents have been granted, most connections will then be completed over three visits to your home.
Below is a video that explains this process further:
Firstly we’ll arrange a one hour meeting at your property and discuss the best approach to get the fibre from the boundary to your home. We’ll go over the options with you and get you to sign the agreed installation plan and our End User Terms.
Next our crew will come to your place and extend our network from the boundary to the outside wall of your home, based on the agreed installation plan. You don’t need to be home for this. And don’t worry, we’ll ensure your property is reinstated as reasonably close as possible to its original condition.
Finally, we’ll agree with you a four hour time slot when you will need to be home for our technician to complete the fibre connection inside your house.
In some cases, it may take less visits – for example for homes that already have a red fibre duct installed from the boundary to the outside of your home.
Installation costs: We (Enable) do not charge at any point for an installation like this to your home. However, it is best to check with your retailer as they may charge an additional fee for the installation of their equipment.
Enable uses a range of installation methods depending on the property. We endeavour to use the method or combination of methods that will have the least impact on your property. We will work with you to agree the methods as part of the installation scoping process.
Surface mounting the fibre cable to a suitable surface such as the railing on a fence.
Burying the fibre cable under the ground using an underground drilling machine. Noting, that this method is not suitable in some ground conditions.
Creating a very narrow cut (approx. 10mm) in a hard surface (such as concrete) usually following an existing join, installing the fibre cable and reinstating.
Opening a trench in the ground in order to bury the fibre cable and reinstating the surface once the cable is installed.