No – Enable does not charge for residential installations. However, please note some internet service providers may charge a connection fee.
Yes, you need to be home for two of the three visits. The Plan visit requires you to work with the technician to approve the path the fibre will take into your home. For the connect visit, our technician will need access to your home to install the equipment.
No. If you leave, for privacy and security reasons our technician will leave the premises and we will need to reschedule your appointment for when you are available.
It is a window appointment meaning that our team can show up any time within that 4 hours as it includes their travel time to get to your place. However you will be called 30 mins prior to arrival. The length of the install will depend on the complexity of the install - ask the technician before they begin work.
Standardly the civil team/build team will try and complete the build 2 to 3 days prior to your connect appointment in case any issues arise, but depending on the weather this may be pushed back. You have the option to be notified 24 hours prior to the build so that you can be made aware of when it is happening. Unless advised otherwise, you do not need to be home for the build work (outside) to be completed.
We do require consent from your landlord before we can begin the installation process, as we cannot complete any work on the property without their approval. We will send you a landlord consent form to be signed.
Your fibre broadband connection won't work in the event of a power cut – as the network equipment in your home requires power.
One option is to purchase an Uninterruptible Power Supply (UPS) battery unit as a backup in case of a power cut. A UPS is available from most major electronics retailers. Another option is to ensure you have a mobile phone as a backup.
Some retailers have announced that they are moving away from phone systems that will work without power. You may want to check with your internet and phone retailer to see what their plans are.
Enable offer FREE residential installations, no matter how long your driveway is. However, please be aware that some internet service providers may charge for the installation of their equipment so it is best to check with your preferred provider when you switch to fibre broadband.
No. You can enjoy fibre broadband with your current home wiring. However, if you are re-building or renovating it is a perfect time to future proof your home by following our wiring guide.
Yes. In 2017 we introduced proactive installations for customers in this situation. Simply call 0800 4 FIBRE (434 273) and we can organise this for you.
Yes, we do have Saturday installation dates available and we can book one for you.
Please note that Saturday installations are extremely popular and you may need to wait a little longer to get your installation complete if you elect for a Saturday installation.
Yes. Fibre will currently provide 30Mbps-1G download and 10-500Mbps upload. Customers can enjoy broadband speeds over our network that are many times faster than the old residential copper services.
Fibre is more reliable than copper services. It is capable of providing a more consistent performance – including retaining high broadband speeds at peak times. Our fibre network is brand new infrastructure that will provide maximum uninterrupted performance.
Some existing WiFi routers can connect to the fibre network and many retailers offer a free fibre router as part of their packages. Talk to your broadband retailer about the option that is best for you.
Modern telephones that require a separate power source (such as cordless phones) will still work. Analogue (corded) telephones that plug straight into an existing phone jack will not work on the new network.
No. Fibre broadband provides a far more consistent connection even with multiple devices connected in your home at the same time. This means you can watch, listen, play, post, work and chat all at the same time without any impact on your service.
In many cases, your existing services will work over fibre or will require some simple reconfiguration. This does depend on the specific services and who you choose as your broadband retailer. Your broadband retailer or the company that provides the specific service should be able to give you more information on this.