While each home installation is different we try to make this process as easy for you as possible.
Once you have ordered Enable fibre broadband from your internet service provider and all required consents have been granted, most connections will then be completed over three visits to your home.
This video explains this process further.
Firstly we’ll arrange a one hour meeting at your property and discuss the best approach to get the fibre from the boundary to your home. We’ll go over the options with you and get you to sign the agreed installation plan and our End User Terms.
Next, our crew will come to your place and extend our network from the boundary to the outside wall of your home, based on the agreed installation plan. You don’t need to be home for this. And don’t worry, we’ll ensure your property is reinstated as reasonably close as possible to its original condition.
Finally, we’ll agree with you a four-hour time slot when you will need to be home for our technician to complete the fibre connection inside your house.
In some cases, it may take less visits – for example some homes already have a red fibre duct installed from the boundary to the outside of their homes.
To see photos of each installation method, please see our blog How Enable brings fibre from the street to your home.
Enable do not charge for a fibre broadband installation into your home. However, some internet service providers may charge a connection fee, so please check with them first.
Once you have connected to Enable's fibre broadband, check out our information guide to ensure you're making the most of your ultra-fast connection.