While each home installation is different we try to make this process as easy for you as possible.
Once you have ordered Enable fibre broadband from your internet service provider and all required consents have been granted, most connections will then be completed over three visits to your home.
Watch the video below to find out how Enable installs fibre from the street to your home.
Firstly we’ll arrange a one hour meeting at your property and discuss the best approach to get the fibre from the boundary to your home. We’ll go over the options with you and get you to sign the agreed installation plan and our End User Terms.
Our technicians will complete any outside works required to get the fibre from the boundary to the outside wall of your home as per the plan. You do not need to be present for this visit unless we require access to a secure area. If you live in an apartment or unit, this work may take place in the communal area of your building.
Finally, we’ll agree with you a time slot when you will need to be home for our technician to complete the fibre connection inside your house. You need to be home for this step, please allow four hours.
In some cases, it may take less visits – for example some homes already have a red fibre duct installed from the boundary to the outside of their homes.
To see photos of each installation method, please see our blog How Enable brings fibre from the street to your home.
Enable does not charge for a standard fibre broadband installation into your home. However, some internet service providers may charge a connection fee, so please check with them first.
Once you have connected to Enable's fibre broadband, check out our information guide to ensure you're making the most of your ultra-fast connection.