Network outages

There are no widespread outages on our network

If you're experiencing an outage, please report it to your internet service provider who will log a fault with us. Once we receive the fault notification, we can investigate the cause and work to get reconnect your service.

For more information, please visit our Help Centre.

We're upgrading our network

From early 2025 onwards, we’ll be upgrading our network infrastructure. During this period, you may experience a brief, one-off interruption as we migrate your service to the new hardware.

Read more at enable.net.nz/about-enable/our-network/future-proofing

If you have any questions or you've experienced a fault, please contact your internet service provider.