Sometimes issues with your internet connection can be resolved with an equipment reboot. We recommend trying the following steps:
- Turn off your fibre box (also known as the Optical Network Terminal, or ONT).
- Turn off your modem.
- Turn your fibre box back on and wait until both the Power and PON (Passive Optical Network) lights are green.
- Turn your modem back on.
If issues persist, please contact your Internet Service Provider.
