While each home installation is different we try to make this process as easy for you as possible.
The first step in the process, regardless of what type of installation is required is placing an order through an internet service provider. Select who you wish to have your internet provided by and contact them to start the process. They will ask a few questions about the property, and this will help to establish what type of install will be required.
If you already have fibre installed to your property and simply want to get connected, click below.
We will arrange a meeting at your property and discuss the best approach to get the fibre from the boundary to your home. We’ll go over the options with you and once we have reached an agreed plan, we will get you to sign the agreed installation plan and our End User Terms.
You need to be home for this step, please allow an hour.
Our technicians will complete any outside works required to get fibre from the boundary to the outside wall of your home, as per the agreed plan. If you live in an apartment or unit, this may take place in a communal area of your building.
You do not need to be home for this visit unless we require access to a secure area.
Finally, we’ll agree with you a time slot when you will need to be home for our technician to complete the fibre connection inside your house.
You need to be home for this step so we can access inside, please allow four hours.
If you already have fibre connected to the outside wall of your home, this means your connection may be as simple as an activation from our team. Your home was connected previously and now you can enjoy the benefits of fast, reliable internet.
Contact your selected internet service provider to request the activation of your fibre broadband. They will then place an order with us (Enable) to make this happen.
You do not need to be home during this process. But check out the tips below to make the process go as smooth as possible.
We will send you relevant information, which will outline the process and make sure you have all the equipment ready to go.
Tips for activation success: