Ensure your online experiences remain seamless by keeping your connection up to speed. Whether it's streaming your favorite shows and sports in crystal-clear HD, enjoying uninterrupted gaming sessions at high speeds, or making video calls without a glitch, sticking with fibre at your new address is key.
We recommend planning ahead so you can enjoy fast, reliable internet from the moment you step into your new home.
Follow the three steps below to stay connected:
Before you move, check if fibre is available at your new home address.
If there is an existing fibre connection, you’ll simply need to contact your preferred internet provider and let them know you want fibre broadband at your new address. You’ll need to give them at least three weeks' notice before your move-in day to ensure the broadband is up and running in time.
If fibre is available but yet to be installed, you will follow our three step installation process. This will need to occur after the settlement date, once property ownership is in your hands. If you are renting, you will require landlord consent.
If you have fibre at your current property, there’s no need to take your Optical Network Terminal (ONT) box and its power cord with you. This is the small box your modem plugs into.
We’ll use the ONT and the power cord to connect the next residents in your home - so leave it plugged in and ready to go.
If your new address is already connected to fibre, there will be an existing ONT. If not, one will be installed by our technicians when we connect the new address. Contact us if there are any issues at the new house, we are available to assist.
Move into your new home, plug in your modem and enjoy your fibre connection.
If your new home is already connected but the power cord for your ONT is missing, you can order a replacement cord and we’ll have it delivered to you. If you run into any other issues, then please get in touch with your internet service provider as they manage your connection once it’s up and running.