Careers At Enable

  • Customer Experience Lead

    Why Enable?
    As a locally owned business, we aim to reflect the wider diverse community that we serve. At Enable, inclusion and diversity are at the centre of what we do, and one of our four core values is to ‘Show the Love’. It determines the way we think, who we employ and how we work together and with our community. We encourage our people to bring their authentic selves to work, creating a safe, inclusive and innovative environment for our people and our customers.

     

    Enable would be nothing without the passion our people have for the work we do. We believe in empowering our team and giving them the tools, they need to ‘Smash Boundaries’ and create new outcomes that delight our customers. So, why would you want to become an Enable person? We’re working on some great initiatives for our community, but we also look after our people too.

     

    Enable is a living wage employer and offers a benefits package including a fibre broadband allowance, wellbeing and sustainability allowance and an extra day off per year to attend volunteer days, for your birthday or just to relax! We believe our people do their best work where, when and how it suits them, so our flexible working arrangements are as flexible as they can get.
    Alongside our owners, the Christchurch City Council, we are committed to being net carbon neutral in our operations by 2030. We also want to operate our business in a sustainable way so future generations can continue to thrive. Our office is rated a green star 5 and we’re investing in smarter tools and systems to reduce our waste and resource consumption.

     

    We enjoy every moment that we spend ‘Connecting our Community with Unlimited Opportunity’.

     

    Enable fibre broadband allows people to connect like never before, and here at Enable we don’t just believe in connecting people with the world online – we believe in connecting with the people of our community. We are committed to helping make Christchurch a better place for our community to connect, live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, ‘keeping it simple and fresh’, and working together to deliver experiences that delight, and build trust – after all, here at Enable we ‘own the experience’.

     

    Purpose of this Role
    The purpose of this role is to lead the Customer Experience strategy within Enable with a prime but not sole focus on customer service delivery to delight customers.

     

    The role also requires the incumbent to be the customer’s advocate within Enable and drive change that improves all aspects of the customer experience. This is a fixed term opportunity to cover parental leave until October 2022. 

     

    You can view the full position description here.

    APPLY FOR THIS POSITION

  • Business Development Manager

    Why Enable?
    As a locally owned business, we aim to reflect the wider diverse community that we serve. At Enable, inclusion and diversity are at the centre of what we do, and one of our four core values is to ‘Show the Love’. It determines the way we think, who we employ and how we work together and with our community. We encourage our people to bring their authentic selves to work, creating a safe, inclusive and innovative environment for our people and our customers.

     

    Enable would be nothing without the passion our people have for the work we do. We believe in empowering our team and giving them the tools, they need to ‘Smash Boundaries’ and create new outcomes that delight our customers. So, why would you want to become an Enable person? We’re working on some great initiatives for our community, but we also look after our people too.

     

    Enable is a living wage employer and offers a benefits package including a fibre broadband allowance, wellbeing and sustainability allowance and an extra day off per year to attend volunteer days, for your birthday or just to relax! We believe our people do their best work where, when and how it suits them, so our flexible working arrangements are as flexible as they can get.
    Alongside our owners, the Christchurch City Council, we are committed to being net carbon neutral in our operations by 2030. We also want to operate our business in a sustainable way so future generations can continue to thrive. Our office is rated a green star 5 and we’re investing in smarter tools and systems to reduce our waste and resource consumption.

     

    We enjoy every moment that we spend ‘Connecting our Community with Unlimited Opportunity’.

     

    Enable Fibre broadband allows people to connect like never before, and here at Enable we don’t just believe in connecting people with the world online – we believe in connecting with the people of our community. We are committed to helping make Christchurch a better place for our community to connect, live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, ‘keeping it simple and fresh’, and working together to deliver experiences that delight, and build trust – after all, here at Enable we ‘own the experience’.

     

    Purpose of this Role
    As the Business Development Manager, you will drive leads for the generation of new network expansion, prepare business cases and secure new greenfield development opportunities regarding Multi Dwelling Units (MDUs). This will involve developing and managing a base of customers while building mutually beneficial relationships with Developers, Surveyors, Councils, Group Housing Companies and Large Commercial/Residential building owners/developers that leads to Enables success through achieving strategic growth aspirations.

     

    To be successful you will:

    - Be a relationship building ‘hero’: effortless ability to establish and develop key stakeholder relationships

    - Have telecommunications Pre-Sales Solutions and/or Project Management and/or construction sector exposure
    - Have great commercial acumen - understanding the financial and commercial success drivers of business

     

    For more information please see the full position description here. 

    APPLY NOW

  • Customer Insights Lead

    Why Enable? 

    As a locally owned business, we aim to reflect the wider diverse community that we serve. At Enable, inclusion and diversity are at the centre of what we do, and one of our four core values is to ‘Show the Love’. It determines the way we think, who we employ and how we work together and with our community. We encourage our people to bring their authentic selves to work, creating a safe, inclusive and innovative environment for our people and our customers. 

     

    Enable would be nothing without the passion our people have for the work we do. We believe in empowering our team and giving them the tools, they need to ‘Smash Boundaries’ and create new outcomes that delight our customers. So, why would you want to become an Enable person? We’re working on some great initiatives for our community, but we also look after our people too. 

     

    Enable is a living wage employer and offers a benefits package including a fibre broadband allowance, wellbeing and sustainability allowance and an extra day off per year to attend volunteer days, for your birthday or just to relax!  We believe our people do their best work where, when and how it suits them, so our flexible working arrangements are as flexible as they can get.  

    Alongside our owners, the Christchurch City Council, we are committed to being net carbon neutral in our operations by 2030. We also want to operate our business in a sustainable way so future generations can continue to thrive. Our office is rated a green star 5 and we’re investing in smarter tools and systems to reduce our waste and resource consumption. 

     

    We enjoy every moment that we spend ‘Connecting our Community with Unlimited Opportunity’. 

     

    Enable Fibre broadband allows people to connect like never before, and here at Enable we don’t just believe in connecting people with the world online – we believe in connecting with the people of our community. We are committed to helping make Christchurch a better place for our community to connect, live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, ‘keeping it simple and fresh’, and working together to deliver experiences that delight, and build trust – after all, here at Enable we ‘own the experience’.  

     

    Purpose of this Role 

    To bring Enable closer to the customer and champion the voice of the customer.  In this role you will provide analytical support via the ‘voice of the customer’ programme - giving the business the information to ensure a customer-centric approach to decision making, informing Enable’s Customer Experience (CX) strategy, and injecting customer insight into proposition development and CI.  You will also get Enable closer to the customer by helping us to move at pace (fail fast, Design Thinking and Test and Learn) as well as putting more horsepower into our customer journey mapping space. 

     

    To be successful in this role you will have...

    • A tertiary qualification in a relevant discipline or relevant experience 
    • 5+ years’ experience in a commercial environment working on customer research, a voice of customer programme, or similar 
    • Experience in mapping the customer journey 
    • Experience with design thinking including workshop facilitation and methodologies to test ideas quickly 

     

    And you will...

    • Put the customer at the forefront of everything you do 
    • Work fast-paced and get things done!
    • Juggle multiple and often conflicting priorities, while still meeting deadlines
    • Be a great problem solver with strong analytical skills
    • Effectively communicate insights to the wider business 

     

    A full job description can be found here

    APPLY NOW

  • Product Manager

    Why Enable?

    As a locally owned business, we aim to reflect the wider diverse community that we serve. At Enable, inclusion and diversity are at the centre of what we do, and one of our four core values is to ‘Show the Love’. It determines the way we think, who we employ and how we work together and with our community. We encourage our people to bring their authentic selves to work, creating a safe, inclusive and innovative environment for our people and our customers.

     

    Enable would be nothing without the passion our people have for the work we do. We believe in empowering our team and giving them the tools, they need to ‘Smash Boundaries’ and create new outcomes that delight our customers. So, why would you want to become an Enable person? We’re working on some great initiatives for our community, but we also look after our people too.

    Enable is a living wage employer and offers a benefits package including a fibre broadband allowance, wellbeing and sustainability allowance and an extra day off per year to attend volunteer days, for your birthday or just to relax!  We believe our people do their best work where, when and how it suits them, so our flexible working arrangements are as flexible as they can get.

    Alongside our owners, the Christchurch City Council, we are committed to being net carbon neutral in our operations by 2030. We also want to operate our business in a sustainable way so future generations can continue to thrive. Our office is rated a green star 5 and we’re investing in smarter tools and systems to reduce our waste and resource consumption.

     

    We enjoy every moment that we spend ‘Connecting our Community with Unlimited Opportunity’.

     

    Enable Fibre broadband allows people to connect like never before, and here at Enable we don’t just believe in connecting people with the world online – we believe in connecting with the people of our community. We are committed to helping make Christchurch a better place for our community to connect, live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, ‘keeping it simple and fresh’, and working together to deliver experiences that delight, and build trust – after all, here at Enable we ‘own the experience’.

     

    Purpose of this Role

     

    The key purpose of this role is to lead product planning and successful implementation of projects within the product strategy. This includes managing the product throughout the product Lifecycle, gathering and prioritising product and market requirements, defining the product vision, and working closely with other departments to deliver market-led products.


    You will own aspects of the product strategy execution, product development and lead projects across the business in relation to execution while continuously managing our product performance against forecast and latest market intelligence. 

     

    To be successful in this role you will have:

     

    → Relevant tertiary and/or business qualifications

    → At least 10 years’ experience in Product Management across the telecommunications or a related industry

    → Systems and process development to support product
    → Strong written and verbal communications skills
    → Ability to co-ordinate projects across business departments
    → Ability to understand and manage technical products
    → Strategic product planning and lifecycle management capability

     

    A full position description can be found here

    APPLY NOW

  • Data Visualisation and Insight Analyst

    Why Enable?


    As a locally owned business, we aim to reflect the wider diverse community that we serve. At Enable, inclusion and diversity are at the centre of what we do, and one of our four core values is to ‘Show the Love’. It determines the way we think, who we employ and how we work together and with our community. We encourage our people to bring their authentic selves to work, creating a safe, inclusive and innovative environment for our people and our customers.


    Enable would be nothing without the passion our people have for the work we do. We believe in empowering our team and giving them the tools, they need to ‘Smash Boundaries’ and create new outcomes that delight our customers. So, why would you want to become an Enable person? We’re working on some great initiatives for our community, but we also look after our people too.


    Enable is a living wage employer and offers a benefits package including a fibre broadband allowance, wellbeing and sustainability allowance and an extra day off per year to attend volunteer days, for your birthday or just to relax! We believe our people do their best work where, when and how it suits them, so our flexible working arrangements are as flexible as they can get.


    Alongside our owners, the Christchurch City Council, we are committed to being net carbon neutral in our operations by 2030. We also want to operate our business in a sustainable way so future generations can continue to thrive. Our office is rated a green star 5 and we’re investing in smarter tools and systems to reduce our waste and resource consumption.


    We enjoy every moment that we spend ‘Connecting our Community with Unlimited Opportunity’.


    Enable Fibre broadband allows people to connect like never before, and here at Enable we don’t just believe in connecting people with the world online – we believe in connecting with the people of our community. We are committed to helping make Christchurch a better place for our community to connect, live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, ‘keeping it simple and fresh’, and working together to deliver experiences that delight, and build trust – after all, here at Enable we ‘own the experience’.

     

    The Role

    The purpose of this role is to take responsibility for creating a story and providing insights from data, injecting insights into initiatives enabling fast data-driven decision making and strategic design.
    The role will also be required to use database querying skills (SQL), data visualisation and commercial acumen to solve complex analytical problems.

     

    What you'll bring

    → A tertiary qualification in a relevant discipline OR relevant experience
    → 2+ years’ experience in a commercial environment extracting insight from data 

    → Data manipulation using SQL and data visualisation using PowerBI (or Tableau)

    → Excellent communication skills

    → A customer-focused approach with the ability to tell a story  

    → Proven success in handling multiple projects and meeting deadlines

     

    Desirable

    → Power BI/familiarity with BI tools and procedures
    → Python/machine learning
    → Tabular model
    → Setting up and championing Self-serve/training

     

    pdYou can find a full position description here

    APPLY FOR THIS POSITION

  • Communications Lead

    Why Enable? 

    As a locally owned business, we aim to reflect the wider diverse community that we serve. At Enable, inclusion and diversity are at the centre of what we do, and one of our four core values is to ‘Show the Love’. It determines the way we think, who we employ and how we work together and with our community. We encourage our people to bring their authentic selves to work, creating a safe, inclusive, and innovative environment for our people and our customers. 

     

    Enable would be nothing without the passion our people have for the work we do. We believe in empowering our team and giving them the tools, they need to ‘Smash Boundaries’ and create new outcomes that delight our customers. So, why would you want to become an Enable person? We’re working on some great initiatives for our community, but we also look after our people too. 

     

    Enable is a living wage employer and offers a benefits package including a fibre broadband allowance, wellbeing and sustainability allowance and an extra day off per year to attend volunteer days, for your birthday or just to relax!  We believe our people do their best work where, when and how it suits them, so our flexible working arrangements are as flexible as they can get.  

     

    Alongside our owners, the Christchurch City Council, we are committed to being net carbon neutral in our operations by 2030. We also want to operate our business in a sustainable way so future generations can continue to thrive. Our office is rated a green star 5 and we’re investing in smarter tools and systems to reduce our waste and resource consumption. 

     

    We enjoy every moment that we spend ‘Connecting our Community with Unlimited Opportunity’. 

     

    Enable Fibre broadband allows people to connect like never before, and here at Enable we don’t just believe in connecting people with the world online – we believe in connecting with the people of our community. We are committed to helping make Christchurch a better place for our community to connect, live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, ‘keeping it simple and fresh’, and working together to deliver experiences that delight, and build trust – after all, here at Enable we ‘own the experience’.  

     

    Purpose of the role

    Lead communications programmes and provide senior communications counsel, support and deliver a range of initiatives across the Enable business. This role requires the application of the full-breath of communications disciplines to ensure opportunities to drive positive outcomes – in line with the business’ objectives – and manage and mitigate potential reputational risks. The role works closely with the broader engagement and marketing teams, and autonomously within project teams to direct senior leaders on communications matters. 

     

    What you'll bring

    • Relevant tertiary qualification or equivalent experience is required in business communications, public relations or journalism. 
    • 5-7 years' experience in a communications role. 
    • Specific experience managing communications in the Christchurch environment and strong local stakeholder relationships.  
    • Excellent communication skills with the ability to build relationships and influence
    • Experience in communications strategy development and passion for delivering communications initiatives – across a range communications functions, including media relations, social media and internal communications. 

     

    A full position description with key responsibilities can be found here

    APPLY FOR THIS POSITION

  • Marketing Lead

    Why Enable?

     

    As a locally owned business, we aim to reflect the wider diverse community that we serve. At Enable, inclusion and diversity are at the centre of what we do, and one of our four core values is to ‘Show the Love’. It determines the way we think, who we employ and how we work together and with our community. We encourage our people to bring their authentic selves to work, creating a safe, inclusive,and innovative environment for our people and our customers.

     

    Enable would be nothing without the passion our people have for the work we do. We believe in empowering our team and giving them the tools,they need to Smash Boundaries’ and create new outcomes that delight our customers.So, why would you want to become an Enable person? Were working on some great initiatives for our community,but we also look after our people too.

     

    Enable is a living wage employer and offers a benefits package including a fibre broadband allowance, wellbeing and sustainability allowance and an extra day off per year to attend volunteer days, for your birthday or just to relax! We believe our people do their best work where, when and how it suits them, so our flexible working arrangements are as flexible as they can get.

     

    Alongside our owners, the Christchurch City Council,we are committed to being net carbon neutral in our operations by 2030. We also want to operate our business in a sustainable way so future generations can continue to thrive. Our office is rated a green star 5 and we’re investing in smarter tools and systems to reduce our waste and resource consumption.

     

    We enjoy every moment that we spend Connecting our Community with Unlimited Opportunity’.

     

    Enable Fibre broadband allows people to connect like never before, and here at Enable we don’t just believe in connecting people with the world onlinewe believe in connecting with the people of our community. We are committed to helping make Christchurch a better place for our community to connect, live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, ‘keeping it simple and fresh’, and working together to deliver experiences that delightand build trustafter all, here at Enable we ‘own the experience’.

     

    Purpose of this role

    The purpose of this role is to lead marketing execution within Enable with a prime but not sole focus on developing and implementing multi-channel marketing initiatives that profile and promote Enable to increase existing customer affinity and to attract new customers. This role will work closely with the Marketing Coordinator and the Enable Sales Team, as well as external support agencies, to deliver results. The role will involve a high degree of autonomy, project management, consultation, and collaboration.

     

    Key duties and responsibilities 

     

    → Develop annual marketing plans and implement the necessary initiatives to deliver as well as monitor and report on results

    → Develop, project manage and implement multi-channel marketing (including brand) and promotional campaigns, collateral, apparel,and merchandise to meet objectives - including developing of ideas for and creation of Enable’s creative marketing campaigns

    → Work with relevant third parties to produce marketing material, develop media plans and create engaging content (eg. video) that results in engaging stories to be used in a variety of media platforms

    → Help to identify market research needs, developing business cases, reporting and action any insights as required, in conjunction with the CX Lead and Data and Insight Team

    → Ensure marketing data is captured, documented and stored accurately

     

    What you'll bring

    →  A tertiary qualification in a relevant discipline or relevant experience

    → 5-7 years' experience in a marketing environment

    → Proficient in the use of business, marketing,and analytical tools. -eg.excel, Power BI, etc.

    → Excellent communication skills and the ability to build strong relationships through collaboration 

    → Strong analytical and problem solving skills

    → Proven success in handling multiple projects with deadlines

     

    A full position description can be found here

    APPLY FOR THIS POSITION

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Chris Gant

Network Services Manager

Chris has been with Enable since 2011 and is responsible for working with our connection partners to improve the quality and efficiency of installing our network to homes and businesses, and regularly interacts with a range of stakeholders.

The role requires an extensive technical background in the telecommunication network sector, as well as good communication skills and the ability to complete tasks on time. With over 35 years’ industry experience, and having completed training to an advanced trade level, Chris continues his personal development by completing certification courses as technology develops.

“I enjoy being part of busy team, providing solutions to a range of requests, and liaising with various parties throughout the business.”

Our region is now at COVID-19 Alert Level 2. We're operating business as usual, with added safety precautions to ensure it remains safe to do so.