We are looking for a person with experience and knowledge in network operations, in particular, the monitoring and management of a network operations centre.
As a locally owned business, we aim to reflect the wider diverse community that we serve. At Enable, inclusion and diversity are at the centre of what we do, and one of our four core values is to ‘Show the Love’. It determines the way we think, who we employ and how we work together and with our community. We encourage our people to bring their authentic selves to work, creating a safe, inclusive and innovative environment for our people and our customers.
Enable would be nothing without the passion our people have for the work we do. We believe in empowering our team and giving them the tools, they need to ‘Smash Boundaries’ and create new outcomes that delight our customers. So, why would you want to become an Enable person? We’re working on some great initiatives
for our community, but we also look after our people too.
Enable is a living wage employer and offers a benefits package including a fibre broadband allowance, wellbeing and sustainability allowance and an extra day off per year to attend volunteer days, for your birthday or just to relax! We believe our people do their best work where, when and how it suits them, so our flexible working arrangements are as flexible as they can get.
Alongside our owners, the Christchurch City Council, we are committed to being net carbon neutral in our operations by 2030. We also want to operate our business in a sustainable way so future generations can continue to thrive. Our office is rated a green star 5 and we’re investing in smarter tools and systems to reduce
our waste and resource consumption.
We enjoy every moment that we spend ‘Connecting our Community with Unlimited Opportunity’. Enable Fibre broadband allows people to connect like never before, and here at Enable we don’t just believe in connecting people with the world online – we believe in connecting with the people of our community. We are committed to helping make Christchurch a better place for our community to connect, live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, ‘keeping it simple and fresh’, and working together to deliver experiences that delight, and build trust – after all, here at Enable we ‘own the experience’.
Purpose of this Role
This role is responsible for ensuring Enables network services are second to none by providing day to day leadership and management of Enable’s Tier 1 Network Operations Centre (NOC).
As the leader of Enable’s 24/7 surveillance and monitoring Network Operations Centre, each action and decision made will be through the eyes of your customer, which will consist of both internal customers, RSP’s, our end customer and our community.
Your customers will see you as leading an efficient and seamless 24 x 7 surveillance and monitoring centre (NOC Tier 1). Alarm monitoring and resolution of incidents will be handled by your team so that as a customer I know you will provide 24/7 (Tier 1) support on matters relating to the network.
Where possible such incidents will be invisible to me but should I need or want to know details this information is readily available to me in plain language. As a customer I trust that you have the right level of proactive and predictive identification, evaluation of trends and appropriate course of action to deliver the right outcome for me.
You will manage and facilitate the successful resolution of major / critical service interruptions, facilitate restoration and communication notifications / updates; support field technicians, and conduct/participate in detailed ICAM reviews after major/critical network outages.
The full position description can be found here.